Refund policy

Returns

From the date your order was placed, you have 40 days to request a return. Items must be unused and in the same condition that you received them in order to return them.

Starting the Return Process

To start a return, you can contact us with your order number and reason for return. We will respond with an RMA number if approved. Send your approved return to:

FOCC Returns
603 Del Ganado Rd #6027
San Rafael, CA 94903
[RMA Number]

Packaging and return shipping are your responsibility.

Exchanges

We don't have an "exchange" process, but you can return items (see above) and place a new order for what you need.

Damage and Other Issues

Please inspect your items upon receiving your order. If any of the items are defective, damaged, or if you received the wrong item, please contact us right away and we'll make things right.

Refunds

Your refund will be made to the original payment method within 10 business days, once approved. Your bank or credit card company may take a couple of additional business days to process the refund after we approve it. If more than 15 business days have passed since we’ve approved your return, please contact us. Please note:

Shipping costs are non-refundable
Items that have been used are not eligible for refunds unless deemed defective

Warranty

We want our products to enable your ambitious biking adventures and we want you to be happy with them. We'll do what we can to repair or replace your products for their lifetime due to manufacturing defects or design oversights. If you crash and mess up any of your FOCC goods, we'll work with you, because that's just a bummer. Normal wear and tear is not covered under warranty; bike components have a rough life, and at some point you may have toss them in the recycle bin.